Shipping policy
At ElitoCart, our goal is to provide you with the best shipping options, no matter where you are.
Once an order has been submitted, you will be provided order status and shipping information regarding your order and receive the tracking number (via email) after your order has been shipped.
Free Shipping
We offer Free Shipping and Track Number for All Orders.
Shipment processing time
Every effort is made to dispatch your order as soon as possible. Processing time is 1 - 3 business days (Monday - Friday). The transit time is approximately 7 - 12 business days, but can be longer depending on the carrier. The order cut-off time is 59m GMT (Greenwich Meantime).
We make every effort to ship all orders received by the order cut-off time on the same day. Orders placed after 55m GMT, on weekends, or on public holidays will be processed the following business day.
(Please allow up to 48 hours for your orders to be dispatched during and just after sale periods and during holiday periods.) You will receive a shipping confirmation email as soon as it has been shipped.
What happens after I place an order?
You'll receive a confirmation email from us after your order is placed containing your order number and your order receipt. Your order will typically ship out within 1 - 3 business days (not including holidays). Products that have customization’s will take longer to ship out.
Please check your spam folder for the confirmation email if you don't see it in your inbox.
If you don't receive a confirmation email, please email contact@elitocart.com with the subject line "Order Confirmation Not Received" and someone from our team will get in touch with you.
We will reach out to you separately for items of a custom nature to ensure the proper customization's are applied. These items will only be processed and shipped out after we receive the customization's.
Which carriers do you ship with?
We use a variety of reputable carriers, including but not limited to FedEx, UPS, DHL, and USPS. For orders of high value, carriers will ask for a signature upon delivery.
How long will my order take to ship?
After an order is shipped, it will typically take 7 - 12 business days to receive your order. A tracking number will be sent to you after your order has been shipped.
Shipping times vary depending on the order, but you can always keep updated with your order here.
Do you ship internationally?
Yes
I want to cancel my order. What do I do?
We're sorry to hear that you want to cancel! If you choose to cancel your order and it hasn't shipped yet, we will issue you a full refund.
Unfortunately, if your order has already shipped, you will have to request a refund once you receive the order. Please refer to our Return and Refund policy for more details.
Do you offer gift wrapping?
Sorry, currently we do not offer gift wrapping.
How do I check the status of my order?
Simply track your order using the tracking number we provide you through email. After receiving the tracking code, go to Track Your Order, then insert the tracking code you'll be able to see the status of your order. If you haven't received a tracking number after 5
business days, please email us at contact@elitocart.com and we will assist you from there.
Defective/Damaged Products
Please inspect your order upon reception and contact us at contact@elitocart.com immediately. If the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Please also include pictures of the defected item, the specific area where it was defected, and proof of order delivery.
Compliance with Consumer Protection Laws
We comply with the consumer protection laws of the United States, the United Kingdom, Canada, Ireland, Australia, and New Zealand. These laws, including the Magnuson-Moss Warranty Act and Federal Trade Commission regulations (United States), the Consumer Rights Act 2015 (United Kingdom), the Consumer Protection Act (Canada), the Consumer Protection Act 2007 (Ireland), the Australian Consumer Law
(Australia), and the Consumer Guarantees Act 1993 (New Zealand), ensure you have rights regarding the timely delivery of products and the quality of goods received. If your order is delayed, damaged, or not as described, please contact us immediately so we can resolve the issue in accordance with the applicable laws in your country.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at contact@elitocart.com immediately.